Privacy Policy

Last updated: 22 October 2026

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Improve Aged Care respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Improve Aged Care collects, uses, stores and discloses personal information when you interact with us, use our websites or online learning services, make an enquiry, purchase learning, or otherwise engage with our services.

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Our services are provided to individuals and organisations in Australia and New Zealand. We aim to manage personal information in accordance with applicable privacy requirements in the jurisdictions in which we operate.

 

What personal information we collect

The personal information we collect depends on how you interact with Improve Aged Care and may include:

• your name;

• email address and other contact details;

• organisation, role or position;

• information you provide through enquiry or contact forms;

• account information for our online learning platform;

• learning enrolment, participation, progress and completion records;

• purchase and transaction information;

• communications you have with us;

• information you provide when subscribing to marketing communications or updates; and

• technical information generated when you use our websites or online services, such as device, browser and website usage information.

We only seek to collect information that is reasonably necessary for our activities and services.

 

How we collect personal information

We generally collect personal information directly from you when you:

• submit an enquiry or contact form;

• create or use an online learning account;

• enrol in or purchase learning;

• communicate with us by email or through our websites;

• subscribe to communications or marketing updates; or

• otherwise provide information to us in connection with our services.

 

We may also receive information from an organisation that purchases, arranges or manages learning on your behalf, for example where an aged care provider enrolls staff in learning.

 

Online learning and completion records

When you use the Improve Aged Care learning platform, we may collect and retain information relating to your learning activity. This may include enrolments, progress, completion status and associated learning records or certificates.

Where learning has been arranged or purchased by your employer or another organisation, relevant learning and completion information may be made available to that organisation where this forms part of the service being provided.

 

Payments

Online payments are processed using Stripe.

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Improve Aged Care does not need to receive or store your complete payment card details in order to process payments through Stripe. Payment information is handled by Stripe in accordance with its own privacy and security practices.

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We may retain transaction information required for administration, accounting, customer support and record-keeping purposes.

 

How we use personal information

We may use personal information to:

• provide and administer our learning, consultancy and other services;

• create and manage learning accounts;

• process enrolments and purchases;

• maintain learning and completion records;

• respond to enquiries and provide customer support;

• communicate with customers, learners and organisations;

• issue or support certificates and other evidence of learning completion;

• improve our websites, learning services and customer experience;

• manage our business, including administration, accounting and record keeping;

• meet legal and regulatory obligations; and

• send information about Improve Aged Care services, learning, resources or updates where appropriate.

 

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

 

When we may share personal information

We do not sell personal information.

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We may disclose personal information where reasonably necessary to provide or operate our services, including to service providers that support our website, online learning, payment processing, communications, technology, hosting and business administration.

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We may also disclose relevant learning information to an organisation that has purchased, arranged or manages learning for its staff or learners.

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We may disclose information where required or authorised by law or where necessary to protect our legal rights or the safety and security of our services and users.

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Some service providers may process or store information outside Australia or New Zealand. The locations involved may vary according to the providers and systems used by Improve Aged Care.

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Cookies and website information

Our websites and online services may use cookies and similar technologies to support website operation and functionality and to help us understand how our services are used.

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Depending on your browser and device, you may be able to control or disable cookies through your browser or device settings.

 

Disabling some cookies may affect the operation or functionality of parts of our websites or online services.

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How we protect personal information

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

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Personal information may be held using third-party technology, website, learning, payment, communication and business systems. Access to personal information is limited to people and service providers who require it for legitimate business purposes.

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No online system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the information and services involved.

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How long we keep information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business and learning records, and meet legal, accounting or regulatory requirements.

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When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

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Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.

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We may need to verify your identity before providing access to or changing personal information.

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Privacy questions or complaints

If you have a question, concern or complaint about how Improve Aged Care has handled your personal information, please contact us at:

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info@improveagedcare.com

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We will consider your enquiry or complaint and respond within a reasonable timeframe.

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If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your jurisdiction, including the Office of the Australian Information Commissioner in Australia or the Office of the Privacy Commissioner in New Zealand.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

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The current version will be published on this page with the date it was last updated.